Resolving Concerns

Waxahachie ISD is dedicated to caring for our students and staff and our goal is to provide excellent service to our families and community. The district encourages students and parents to express issues as soon as possible to allow early resolution at the closest possible administrative level. Waxahachie ISD believes it is in the best interest of everyone involved to informally resolve concerns, if at all possible. In order to expedite resolving your concerns, the Waxahachie ISD Board of Trustees and leadership team encourage students and families to communicate with the appropriate teacher/employee, principal, campus administrator, or department who has the authority to address the concerns. The communication protocol is listed below. Proceeding differently may prolong the resolution process.

Student & Campus Services
411 N. Gibson Street
Waxahachie, TX 75165
(972) 923-4631

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Communication Protocol

Step 1: Contact Teacher and/or Counselor

The most direct route to resolving a concern is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).
The great majority of questions and concerns are resolved by a conversation between those involved.
Use the district directory, or your campus directory, to locate contact information for your child's teacher or counselor.

Step 2: Contact Principal or Assistant Principal

The principal and assistant principal(s) are responsible for the school's operations.
Explanations of policies and procedures, various clarifications, and all types of campus information are available in campus administration offices.
Use the district directory, or your campus directory, to locate the contact information for campus administrator(s).
If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.
Informal resolution shall be encouraged but shall not extend any deadlines in the complaints/grievances policy, except by mutual written consent. [Policy FNG(Local)]

Step 3: Still Need Help? Let's Talk!

Grievance & Appeal Process - Level 1

If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following:

A grievance was received at the campus level within 15 days of the incident.
Campus Investigation based on a report and hold a conference with the complainant within 10 days.
The original grievance form must be completed.
Seek resolution at the lowest level.
The response in writing set forth the basis of the decision within 10 days.

Grievance Form (Level 1) Formulario de Queja (Nivel 1)

Grievance & Appeal Process - Level 2

Level One decision(s) may be appealed to Student Services only after the process has been followed and a written appeal is received within 10 days of the decision.
A conference will be set within 10 days of notice.
All information is limited to the Level One issue.
Written response within 10 days regarding decision at Level Two.

Notice of Appeal (Level 2) Notificación de Apelación (Nivel 2)

Step 4: Contact School Board

Grievance & Appeal Process - Level 3

The Level Two decision may be appealed to the Board of Trustees.
The written appeal must occur within 10 days of the Level Two response.
Time, date, and location will be provided by the complainant.
All records will be included from Levels One and Two.
The Board will hear the complaint, but may not respond, which upholds the administrative decision at Level Two.

Notice of Appeal (Level 3) Notificación de Apelación a la Junta (Nivel 3)