FAQs pertaining to Covid-19 Shutdown

Distance Learning

Q.  Why do we have to participate in distance learning?
A.  The Texas Education Agency requires Waxahachie ISD to provide meaningful learning opportunities for students during this time. We have implemented distance learning in order to keep our students and staff safe, while still ensuring students master the grade-level objectives set for them by the end of the school year.
Q.  What if I only have one device at home but multiple children? How will they be able to complete their work?
A.  Distance learning is designed to be flexible. Multiple students may share the same device and still be able to get work done on time.
Q.  Can my child use an iPad for distance learning?
A.  Elementary students should be able to complete most tasks assigned to them using an iPad. We do not recommend iPads for secondary students. 
Q.  What should I do if my child isn’t able to log in to the technology provided or has other technical issues?
A.  If you are unable to log in to Google Classroom or another learning tool, first contact your child’s teacher. If you are having technology-related issues with student devices, please request support from the Technology Department with the WISD Technology Assistance Form.  If you prefer to speak with a technician, please call (972) 923-4675.  All voicemails left prior to 3:00 p.m. will be returned before the end of the day.  The Technology Department is also available via email. 
Q.  How much am I expected to teach my child?
A.  Your child’s teacher(s) will be available to him/her and to you during regular school hours (8 a.m.-4 p.m.) to answer questions and provide guidance. We expect parents’ roles to be that of providing assistance as you normally would for homework assignments.
Q.  What should I do if we don’t have a device?
A.  If your child does not have a device to use for distance learning, you may borrow one from WISD. Devices will be available for pick-up at Waxahachie High School (CTE entrance on the west side of the building) during the following times:
  • Mondays and Tuesdays - noon-2 p.m.
  • Thursdays - 5-7 p.m.
  • Saturday, April 11 - 10 a.m.-noon (this is the only Saturday we will be offering device pick-up)

No appointment or pre-approval is needed to receive a device, and you may attend any one of the pickup times. We will limit the number of people picking up at once in order to remain within the governor’s guidelines of no more than nine people in an area. A parent or guardian must be there to fill out the form and pick up the device. We will not check out devices to students who come alone.

If you have no transportation or are otherwise unable to leave your home to pick up a device, please email to arrange delivery of a device to your home. 

Q.  What should I do if we don’t have Internet access at home?
A.  Many internet companies, such as Spectrum and AT&T, are offering free or reduced-cost internet access during this time. In addition, your wireless phone company may be offering unlimited data services for customers to use their phones as hotspots to connect computers and other devices. Please contact these companies for more information about obtaining internet access. 

The district has a limited number of hotspot devices available. We are fulfilling requests in the order they are received. To be placed on the list to receive a hotspot, please email

Q.  My child received assignments before March 25. Do they have to be completed now, or do we wait until distance learning begins?
A.  Many of our teachers were eager to connect with their students and sent activities for them to work on during the extended spring break. Those assignments were optional, and will not be graded. The graded distance learning work begins on March 25.
Q.  Do we have to be approved to get a device?
A.  You do not have to be approved to check out a Chromebook or iPad. Please come during one of the scheduled pick-up times if you need a device. Hotspot device requests are being fulfilled in the order they are received because we have a limited number of them. If you are on the list to receive a hotspot, please wait until you receive an email or phone call from the district before you go to pick one up.
Q.  How will grades be taken and recorded?
A.  Grades will be taken on assigned distance learning work. They will be recorded in Skyward just as they normally are.

For elementary students: Teachers will compile a student portfolio of work from distance learning assignments. The portfolio will be used to assess and evaluate students’ mastery of learning objectives. The portfolio may be a combination of online (SeeSaw) and paper artifacts.


General FAQ

Q.  When will students return to school?
A.  In accordance with Governor Greg Abbott’s order for Texas schools to be closed until May 4, we plan to welcome students back to campuses on Monday, May 4. However, we know this is a rapidly-evolving situation, and we will keep in touch with families to provide updates as available.
Q.  My student had work outstanding before spring break. How can he/she make up that work before the grading period is over?
A.  Teachers will work with students to get assignments made up in a timely manner before final grades are entered.
Q.  I have a child who is new to the district. How do I get him/her enrolled?
A.  You can enroll your child using our
online tool. If you need a paper enrollment packet, please contact your child’s campus. If you do not know what campus your child will attend, you can use the School Zone Finder tool or email
Q.  I am not receiving emails from WISD. What can I do to resolve that?
A.  Please reach out to your child’s campus to ensure your email address is listed correctly in Skyward. We are posting all district communications on our website and Facebook page, in addition to emailing information to families.
Q.  How will my child receive special education services?
A.  The Special Populations department is reaching out to all families with children who receive special education services. If you have not received communication from the Special Populations department, please
email Director of Special Populations Audrey Thomas or email Assistant Director of Special Populations Brandy Pustejovsky
Q.  What if I have an ARD, 504, or other meeting scheduled on my child’s campus?
A.  Right now, holding in-person meetings on campus is not allowed. If you have an urgent need, it is possible to hold virtual meetings through Zoom. Please contact your child’s teacher to set such a meeting up.
Q.  Will the school year be extended past May 28?
A.  Distance learning will enable us to end the school year on time.
Q.  How can I get a refund on my child’s lunch account?
A.  If you would like to receive a refund, please
email the Director of Student Nutrition Kam Bridgers. Please include your children’s names and ID numbers, as well as the campus they attend.
Q.  My child left something at school that is needed. How can I get that?
A.  While the City and County are under a shelter-in-place order, we will not be able to open buildings for this purpose. Students should stay tuned for updates from their campuses as to when we will be able to allow students into the buildings.
Q.  Do EOC exams have to be made up? What happens to my senior student who has not passed a certain exam/certain number of exams?
A.  If students earn credit in their current courses with EOC exams, they will not be required to make up the exam. If a course with an EOC exam is repeated, students will have to take and pass the associated EOC exam to graduate.

The principals have the discretion to put together committees to review each student's progress towards graduation and certify their completion of graduation requirements. The campus will be reaching out to students who are affected by the cancellation of EOC exams for graduation purposes, as more information is available.

Q.  How will scholarship applications be accepted? Will my senior be able to pick up transcripts for college applications and/or scholarship applications?
A.  Both Waxahachie High School and Global High School have reached out to those providing scholarships and requested an extension of scholarship deadlines to May 1, and to allow students to submit an unofficial transcript from Skyward with their applications. Please ask your child to check his/her district email account for more information about this.
Q.  Will AP exams still be administered?
A.  At this time, the College Board has announced it will be administering AP exams online. We will be providing more information to students in Advanced Placement classes as it is available.
Q.  Will graduation ceremonies still be held?
A.  Yes. Currently, we are planning to hold graduation ceremonies as scheduled (Global High School on May 28 and Waxahachie High School on May 29). If those dates have to change due to the evolving situation, we will still hold full graduation ceremonies for the class of 2020 as soon as possible.
Q.  If my child was on a principal plan before spring break, how does he/she make up that time?
A.  Your child will be given information on this when he/she returns to school on April 17.
Q.  Will coronation still happen?
A.  The coronation ceremony has been canceled. 
Q.  Will tryouts for cheer, band, etc. still be held?
A.  Yes, but we do not currently have a timeline for those tryouts/auditions. We will provide more information as soon as possible.
Q.  Will Kindergarten Roundup, Junior High welcome nights, and other similar events still be held?
A.  Because this situation is still evolving, dates for these events are on hold. We will hold the events, but there is a chance they may be moved to the summer months. We will provide more information as soon as possible.
Q.  Can I get a Verification of Enrollment (VOE) form for my student?
A.  We will not be providing VOE forms until the DPS offices re-open.